San Bernardino County Animal Care pet licensing
Frequently asked questions
HELP DESK
Still have a question that you have not been able to answer?
Visit our Help Desk for more information: https://docupetinc.zendesk.com/hc/en-us
LICENSING OPTIONS, DATES, AND LOCATIONS
When does my pet's temporary license expire?
Temporary licenses expire after 60 days. To convert a temporary license into a full license you must provide new proof of rabies vaccination prior to the temporary license expiration date. If the newly provided rabies expiration date falls prior to the term end, the new license expiration date will be the same as the rabies vaccination expiration date.
What is the refund policy on licenses?
Refunds may be granted if your pet has passed away, provided the request is submitted within 30 days of the license purchase date. After this period, we’re unfortunately unable to process a refund.
I need a kennel license, what do I do?
Please visit San Bernardino County Animal Care in person as kennel licensing is not processed through DocuPet. They are located at 351 N. Mountain View Avenue, 1st Floor San Bernardino, CA.
Why does my pet's license expire on their rabies vaccination expiration date?
As per California State law, a pet license may not be valid at anytime a pet's rabies vaccination is expired.
When does my pet's license expire?
Licenses expire at the end of the license term selected unless your pet's current rabies vaccination expiration date falls prior to the end of the term. A license cannot be valid at any time if a pet's rabies is expired. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
Can I transfer a license if my pet passes?
License transfers may be granted in certain cases. Please visit San Bernardino County Animal Care in person to learn more.
How can I license my pets?
Please ensure you have all the required documentation in order to licence your pet. If you have all the records you need to proceed you can license your pet online, or in person at San Bernardino County Animal Care located at 658 E Brier Dr. STE 100 San Bernardino CA 92408.
If this is your first time licensing a pet with San Bernardino County Animal Care, click here to learn more.
If you already have an account with us or have ever licensed a pet with San Bernardino County Animal Care click here to learn more.
Do licenses need to be renewed annually?
Licenses are required to be renewed prior to the expiration date each year.
How old does my pet need to be for me to license them?
All pets over the age of 4 months are required to be licensed.
When can I renew my pet's license?
You may renew your pet's license within 60 days of your pet's current license expiration date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
What jurisdictions does San Bernardino County Animal Care provide licensing services for?
San Bernardino County Animal Care provides licensing services for the following areas: Unincorporated San Bernardino County, Big Bear Lake, and Yucaipa
PROGRAM AND PARTNERSHIP
Why does the system say my address is not valid?
You may have entered your address incorrectly or we may not have your address in the address database for your community. Please double-check all spelling and ensure you are using the abbreviated form for your street type ex. St instead of Street. You may contact San Bernardino County Animal Care directly if you believe you reside within their jurisdiction but your address is not being accepted by the system.
ACCOUNT UPDATES
Does my license transfer if I am moving?
If you are moving, please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving, you’ll still be able to keep your pet's tag and access your pet's online account. However, your current license may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.
FEES AND FINES
My pet qualifies for the service animal rate. What do I do?
Please visit San Bernardino County Animal Care in person if you are qualifying for this rate for the first time. Once the team there verifies your designation you will be able to renew online in future years.
What is the fee for licensing?
Visit this page for licensing options and fees: Fees
What is the fee for licensing?
Visit this page for licensing options and fees: Fees
Why am I being charged a late fee?
Late fees come into effect if a license is not renewed within 30 days of the original expiration date.
My pet has been spayed/neutered since I last purchased their pet license. How do I qualify for the discounted rate?
If your community requires proof of spay/neuter for your pet in order to receive a discounted licensing rate, you will need to upload the appropriate documentation stating that your pet has been spayed/neutered to your online account. Once the documentation has been approved by San Bernardino County Animal Care, you will be eligible to receive the new discounted rate. Otherwise, you can visit San Bernardino County Animal Care in person at 351 N. Mountain View Avenue, 1st Floor San Bernardino, CA and show proof of spay/neuter there.
I qualify for the disability rates. What do I do?
Please get in touch with San Bernardino County Animal Care by calling (800) 472-5609 to find out more.
What is the processing fee?
A processing fee of $2.00 per license product applies to all online orders.
What is the senior citizen age requirement?
Those aged 65 and older may qualify for a senior citizen rate. Your pet must be spayed/neutered to receive the senior rate.
My pet has been designated as a dangerous dog and needs to pay a special rate. What do I do?
Please visit San Bernardino County Animal Care in person if you are qualifying for this rate for the first time. They are located at 351 N. Mountain View Avenue, 1st Floor San Bernardino, CA. Once the team there verifies your designation you will be able to renew online in future years.
What is the fine for not licensing a pet?
The fine for failing to license a pet is 1st offense $100, 2nd offense $200, 3rd offense $500. Starts over after a 12 month period.
TAGS
How do I receive my tag if I don't have a current address?
Please visit in person at San Bernardino County Animal Care located at 351 N. Mountain View Avenue, 1st Floor San Bernardino, CA and they will be able to assist you.
CITY INFORMATION AND CITY ORDINANCES
Who do I call if there’s an emergency involving dogs? (dog attack, loose dog, etc.)
Please get in touch with San Bernardino County Animal Care at (800) 472-5609.
Where can I find information about the pet licensing ordinance/bylaw?
Visit this page for information on licensing ordinances/bylaws: County Bylaw
What species are required to be licensed?
The following species are required to be licensed: Dogs
DOCUMENT SUBMISSION
Why do I have to upload a rabies and spay/neuter document for my pet?
To license your pet, you will be required to show proof that the pet's rabies vaccination is current. Documentation is also required to verify that a pet has been spayed or neutered and must be provided in order to receive the discounted rate. Requiring documentation ensures that provided pet information is accurate, which is critical for identification and safety reasons.
Where can I obtain a copy of my pet’s rabies or spay/neuter document?
If you can’t locate the document you received after the procedure was done, you will need to contact your vet to obtain your pet's records. Be sure to specify any and all pets you require documentation for.
Once you’ve got the paperwork in your hands, take a look to ensure:
- The document provided is the right type of proof required.
- Pet and pet owner account data matches your own.
- The document is clear and legible.
Can I still license my pet if I don’t have the required documentation?
Yes! A temporary license can be issued while you gather your documents. Just follow one of the licensing methods listed above to get started. Please note that proof must be submitted before the temporary license expires, otherwise a new license will need to be purchased.
What are acceptable documentation types?
A rabies proof is required to prove that your pet has been vaccinated against rabies. A rabies proof identifying your pet as spayed/neutered or a spay/neuter proof may be accepted as documentation of sterilization.
What documentation is required to purchase a license?
A valid rabies proof is required to purchase a pet license. A 60 day temporary license may be issued if you do not have rabies proof at the time of licensing. Proof of spay/neuter is required to receive the discounted altered rates.
My pet is spay/neuter exempt, what do I do?
You will need to visit San Bernardino County Animal Care in person to qualify for the spay/neuter exemption.
How long does it take for my pet’s documents to be reviewed?
Documentation uploaded via the online system is reviewed within two to three business days.
I just adopted my pet, but the information on the rabies vaccination certificate does not match my information. What should I do?
If the rabies vaccination certificate does not match your information because the pet was adopted, we recommend contacting San Bernardino County Animal Care directly so their team can review and approve the documentation. We suggest reaching out to confirm that you have all required documentation, which may include adoption paperwork, in order to license your pet.
My pet is rabies exempt, what do I do?
You will need to complete the required paperwork and visit San Bernardino County Animal Care in person to qualify for rabies exemption.

